SUSIE'S SOUTH FORTH GUARANTEE
The high quality and freshness of every Susie's South Forty product is fully guaranteed.
If for any reason you are not completely satisfied with any purchase, please return it for
a prompt replacement, exchange, or refund.
Be sure all addresses are correct and include zip codes and applicable apartment,
suite and floor numbers. Business addresses should also include the name of the company. If the address are
incorrect, an additional shipping charge of $15 will be billed to you if we have to reship the item or if the
carrier corrects the address and charges us for the address correction. We will charge your card for any corrections.
Free shipping is offered for shipments within the continental US only (excludes Alaska and Hawaii
shipments). To qualify for free shipping, each shipping address must be receiving merchandise valued at $75 or more. Free
shipping is offered only for standard ground shipping services (not expedited shipping options; 2nd Day and Overnight services
On the day that your order ships, you will get an email providing you with the tracking information for your order. If you are
looking for this email, be sure that you check your Spam/Junk folders. Some email servers will automatically drop this email there.
Also, some email servers are configured to automatically reject something that looks like an unsolicited email (and the email will
bounce back to us). If this happens, we will not attempt to email the confirmation again (and your account will be flagged to no longer
receive email from us). If you want to receive this email, you will have to configure your email service to allow emails from our domain.
POST OFFICE BOXES
We do deliver to post office boxes. However, if you choose to ship to a post office box, it will add at least 2 days to the normal shipping
time (sometimes as much as five days). We strongly recommend that you provide a physical address for all shipments to ensure that the candy
arrives as fast as possible!
ORDER PROCESSING TIME
Because Susie's candy is freshly made when you order it, we have to have time to process your order after you place it. Normally, we can
process and fill your order the same day you place it. If you want expedited shipping (2nd Day or Overnight), you must have your order to
us before noon on any given day for that order to be shipped on that same day. If your order is received after noon, we will try and get
it out that same day, but there are no guarantees.
If it is our peak season (around Christmas), the time to process your order will stretch up to ten days. This includes all expedited shipping
options! If you place an order for 2nd-Day shipping during our peak season, we will process it as fast as possible... BUT your order may not
ship for a couple of days! See the chart below for cut-off dates for holiday orders.
For corporate orders (with large customer mailing lists), we will need time to import your orders and process your packaging (usually,
5-10 days... on top of any other processing time). Please call us if you have any questions about the processing time for your order.
CUT-OFF DATES FOR 2019 HOLIDAY ORDERS
Due to the heat sensitivity of our handmade gourmet candies we reserve the right to add $8.00
(for ice packs and an insulated container) if temperature dictates, to insure the quality and freshness of your order.
Normally, the summer shipping season lasts from early- to mid-May through the end of October. Please call us if you
have questions concerning summer shipping charges.
TAXES ON ORDERS
Susie's South 40 Confections is required by law to collect sales tax on shipments to addresses
delivered within Texas. Susie's South 40 Confections is also required by law to collect taxes on shipping charges for
orders delivered with in Texas.
SHIPPING AND HANDLING CHARGES (for each name and address)
FOR UNITED STATES ONLY (for international shipments, please call us for the shipping charges)
|Please calculate shipping charges per shipping address.
|Merchandise Cost per Address
|Up to $25.99
|$26.00 - $44.99
|$45.00 - $69.99
|$70.00 - $74.99
|$75 OR more
|Add 8.25% sales tax on all shipments to Texas addresses.
ADDITIONAL CHARGES AND FEES
Minimum Order Totals: When placing an order, you must order at least $20 of merchandise.
If the subtotal on your bag is less than $20, you won't be able to checkout.
Shipping to AK or HI: For orders shipping to Alaska or Hawaii,
add $60 to the shipping amount shown on the chart above.
2nd-Day Shipping (Express): For 2nd-day shipments, add $20 to
the shipping amount shown on the chart above.
Overnight Shipping (Express): For all overnight shipments, add $50 to the shipping
amount shown on the chart above.
NOTE ON EXPRESS SERVICES: Express delivery services (2nd-Day
and Overnight) do not operate on the weekends! If you select Overnight delivery on Friday,
your package will not be delivered until Monday. If you select 2nd-Day shipping on Thursday,
your package will be delivered on Monday! Also note that not all express services are not
available in all areas (some rural addresses can not receive overnight delivery). If there
is a question about shipping methods, PLEASE contact us for clarification.