Susie's South Forty Confections Inc.
Can I ship to multiple addresses? – Yes, you can ship to multiple addresses. Make sure you select button on bottom of page "ship to multiple addresses" instead of proceed to checkout. Once you select option "to someone else" an optional gift message will appear.
How do I cancel an order? – If you would like to cancel your order, simply call us at (800) 221-4442 or email your name, address, phone number, and order number to email@example.com.
Do you charge sales tax? – By law, we must charge sales tax on shipments inside the state of Texas.
Can I place my order now and ship at a later date? – Yes, you have the option when placing your order to hold the ship date. You may place your order as far in advance as you prefer Keep in mind that when you select your Hold Date that this is the day your order will release in our system to be processed and not ship date. In order for your package to arrive on time you will need to select the Hold Date to release a minimum of 5 days in advance. Example: Ship date is June 6th – set your order to release on June 1st. Also, when placing your order there is a section called "Fulfillment Instructions". Use this area to let us know any special instructions. For example, decorate for Birthday, Anniversary or any special shipping instructions.
What forms of payment do you accept? – We accept the following methods of payment for online orders:
While placing web orders are cookies required? – Yes, cookies are required. If you turn off cookies or refuse them, you will not be able to make a purchase from the Site, nor will we be able to recognize you as a registered user to allow you access your account information. To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.
How can I receive catalogs? – If you would like to receive our catalogs, please call us at (800) 221-4442 or email us with your complete name and mailing address to firstname.lastname@example.org.
What is the shelf life of your products? – All confections (excluding Frozen Pecan Toffee) should be stored at room temperature between 62° F and 72° F. Avoid direct sunlight on all products. The shelf life of our products is listed below:
What if I do not receive my order confirmation by email? – If your order was successfully entered then you should receive an email confirmation of your order within a few minutes of finalizing the order. Contact us at (800) 221-4442 if you do not receive an email confirmation and we will be happy to search for your online order. You will also receive a Shipping Notice via email once your order ships from our factory.